Customer Experience Survey


Please indicate your level of satisfaction when placing the initial request for support (via telephone, e-mail, or MiRequest):

Speed of Answer Satisfied
Knowledge Satisfied
Professionalism Satisfied
 
Comment
Please indicate your level of satisfaction with your on-site technician and/or remote technician:

Knowledge Very Satisfied
Efficiency Very Satisfied
Appearance Very Satisfied
Professionalism Very Satisfied
Communication Very Satisfied
 
Comment
Please indicate your level of satisfaction with Mitel's resolution of the request:

Timeliness Very Satisfied
Level of Completion Very Satisfied
 
Comment
Did any employee(s) go above and beyond to provide you with excellent customer service? (Please provide name(s) below):

 
Comment Our tech Mike was great, he's been extremely timely in getting our jobs done and very easy to work with. This is the 2nd job he has done for us in the last few weeks and he has done a great job both times.
Do you have any additional comments about your experience or suggestions on how we can improve?

 
Comment